G-0ZBBP4213E
For Operators · Urgent Technical Support

AOG Engineer Support
When the Aircraft Can't Wait.

When an aircraft is grounded, EDAERO's platform is built to start searching its global network of freelance, licensed aircraft engineers right away — surfacing available professionals, with documentation on file, positioned to reach the aircraft.

Request AOG Engineer Support How AOG Sourcing Works
Urgent Mission Support Global Network Engineer Network Global Network Search
The AOG Challenge

Unplanned. Time-critical.
Nothing about it can wait.

An Aircraft-on-Ground situation is by definition unplanned, and every hour without the right technical manpower carries real operational and commercial cost. Yet most operators still fall back on a short list of personal contacts, hoping someone is licensed, available, and close enough.

EDAERO exists to close that gap — a single point to describe the situation and immediately begin searching a global network of freelance, licensed engineers rather than working the phone one contact at a time.

Urgent
Mission Requests
Global
Engineer Network
Reviewed
Licensing Documentation
What AOG Engineer Support Covers

Search by location,
aircraft type, and authorization.

An AOG request is matched against EDAERO's network on the factors that actually determine whether an engineer can help:

EDAERO does not perform aircraft maintenance and is not an approved maintenance organization. EDAERO connects operators with independent aviation professionals who may be able to support an AOG situation. Determining whether a specific engineer's license, category, and authorization are sufficient for the specific task, aircraft, and the operator's approved maintenance system — and issuing any release to service — remains the responsibility of the operator and, where applicable, its approved maintenance organization or continuing airworthiness management arrangement. EDAERO does not make that determination.
How Rapid Matching Works

Real-time search.
No absolute promises.

EDAERO's network spans multiple regions, which may improve the likelihood of finding a suitably positioned, licensed engineer — but availability cannot be guaranteed for every location, aircraft type, or moment. What EDAERO can commit to is starting the search immediately and surfacing every genuine match the network has.

01
Submit AOG Requirement
Aircraft type, location, fault area, and urgency submitted to EDAERO's operations team.
02
Network Searched
The matching engine searches the global engineer network by location, aircraft type, and availability.
03
Reviewed Matches Surfaced
Available, reviewed engineers are ranked and surfaced with licensing documentation and travel readiness visible.
04
Operator Confirms & Secures
Operator selects a match and confirms the assignment; funds are secured before the engineer is dispatched.
International AOG Situations

Cross-border AOG
brings its own logistics.

An AOG event away from an operator's home base adds customs, visa, and cross-border documentation questions on top of the technical problem. EDAERO's global network and operations desk are built with this in mind — engineer profiles carry passport validity and travel-readiness information, and the operations desk can help coordinate the logistics around getting the right engineer to the aircraft.

Mission Coordination

Support doesn't stop
at the match.

Once an engineer is matched, EDAERO's operations desk can support the logistics around the assignment — repositioning coordination, documentation, and status visibility through Mission Control — while responsibility for the technical work and its regulatory sufficiency stays with the operator and the engineer performing it.

EDAERO is a technology marketplace. EDAERO does not perform aircraft maintenance, is not an airline, is not an AOC holder, and is not an approved maintenance organization. EDAERO does not determine or certify the license, category, or task-authorization sufficiency of any engineer for a given AOG task, and does not issue or determine an aircraft's release to service. EDAERO does not guarantee that a suitable engineer will be available for any specific location, aircraft type, or timeframe. The Operator (and its approved maintenance organization or continuing airworthiness management arrangement, where applicable) remains fully responsible for determining the applicable regulatory framework, required license/category and task authorization, and the airworthiness of the aircraft following any maintenance performed.
For Operators

Request AOG Engineer Support.

Submit the aircraft type, location, and fault area, and EDAERO's operations team begins searching the network as quickly as possible during active coverage hours. For planned (non-urgent) engineer sourcing, see Find Aircraft Engineers instead.

Request AOG Engineer Support
For Engineers

Join EDAERO's AOG-Ready Network.

Licensed engineers who can respond to short-notice requests can flag AOG availability on their profile and be surfaced first for urgent requirements in their region.

See How Engineers Join
Frequently Asked Questions

AOG engineer support
— common questions.

Does EDAERO perform the maintenance itself?+
No. EDAERO is a technology marketplace, not a maintenance provider. EDAERO does not perform maintenance and is not an approved maintenance organization — it connects operators with independent, licensed engineers who may be able to support an AOG situation.
Is a replacement engineer guaranteed for every AOG event?+
No. EDAERO cannot guarantee that a suitable, available engineer will be found for every location, aircraft type, or timeframe. EDAERO's global network and real-time search are built to maximize the likelihood of a fast match, but availability depends on who is genuinely positioned and available at the time of the request.
How fast can EDAERO respond to an AOG request?+
The platform accepts AOG requests at any time. The operations team provides human mission support across extended daily operating hours and works to begin searching the network as quickly as possible once a request is received during that coverage window. Actual time-to-match depends on location, aircraft type, and engineer availability at that moment, and cannot be promised in advance.
Does EDAERO hold maintenance approvals or an AOC?+
No. EDAERO is not an airline, is not an AOC holder, and is not an approved maintenance organization. EDAERO is a technology marketplace connecting operators with independent aviation professionals.
Regulatory References

The licensing frameworks referenced in "What AOG Engineer Support Covers" are detailed with primary sources on Find Aircraft Engineers — Terminology & Licensing Orientation, to avoid repeating the same source list here.

Aircraft on ground?
Start the search now.

EDAERO's platform accepts AOG requests at any time — the operations team begins sourcing licensed engineers as quickly as possible during active coverage hours.

Request AOG Engineer Support Planned Engineer Sourcing
Urgent Mission Support · Worldwide